Help Centre & FAQs

Do you charge a call-out fee?

Yes, we have a standard call-out fee which covers the technician's travel and initial diagnostic time. This fee is often waived if you proceed with a major quoted repair or installation.

Are you available for after-hours emergencies?

Absolutely. We have emergency technicians on standby 24/7 across Area for urgent plumbing and electrical issues.

How often should my AC be serviced?

We recommend a minor service every 6 months and a major chemical deep-clean annually to prevent breakdowns and maintain energy efficiency.

Why is my aircon dripping water inside?

This is usually caused by a blocked condensate drain pipe or low refrigerant causing the indoor coil to freeze. Turn the unit off and call us immediately to prevent water damage.

My geyser burst. What should I do?

First, switch off the geyser isolator switch on your electrical DB board. Second, shut off the main water supply to your house. Third, call our 24/7 emergency line.